1. Contact Support
The main support contact for Character App is support@character.app.
That inbox is used for account help, billing questions, technical issues, safety reports, and App Review follow-up.
2. What To Include
To help us resolve issues quickly, include as many of these as you can:
- the email address on your account;
- your device model and iOS version;
- screenshots or screen recordings of the issue;
- the character, storyboard, image, or video ID if relevant;
- the date and approximate time the issue happened.
3. Billing And Subscription Support
If you subscribed in the iPhone app, billing is handled by Apple. You can manage or cancel those subscriptions from your Apple subscription settings. Refund requests for Apple purchases should go through reportaproblem.apple.com.
If you subscribed on the web, contact support@character.app and include the account email plus any Stripe receipt or checkout email you received.
4. Safety, Copyright, And Abuse
For moderation appeals, abusive content reports, or rights issues, email support@character.app with the relevant asset links, IDs, and context.
If your request is specifically a copyright takedown or counter-notice, our DMCA Policy explains the required information.
5. Account Access And Deletion
If you can still sign in, the fastest path for account cleanup is inside the app at Account > Delete Account.
If you cannot access the account anymore, email support@character.app from the address tied to the account, or include enough information for us to verify ownership before we act on the request.